1. Purchasing with the Company

The company’s products can only be purchased through the official website. All orders submitted to the company through the website must be accompanied by a credit card, debit card, or such other methods as may be acceptable to the company. Customer must understand that all orders placed are subject to acceptance by the company and the terms of this agreement.

2. Changes Made by The Company

The Company may implement changes at any point in time with regards to:
① Contest rules and active status requirements.
② Retail prices and shipping and transportation charges.
③ Standard discounts and commission schedules.

3. Dispute Resolution

In case there are any dispute / chargeback / complaint cases received from the customers and claim that products not received/as described, etc. the company encourages customer to seek support and assistance from sponsor to resolve the dispute. If the dispute is still unresolved, the parties concerned may write to the company to request for arbitration settlement.

The company will provide invoice, delivery note and receipts upon any disputes. And if customer didn’t receive the products, or have any dispute, an investigation would be conducted and if the fault lies on Chaga Malaysia, you will make a full/ partial refund to the customer accordingly.

In the event that the dispute case is unresolved by the company, the parties concerned may bring the case to a court of law for arbitration decision. The arbitration award shall be final and binding. Malaysia Arbitration Act shall govern the interpretation and enforcement of the arbitration rules and arbitration proceedings. Parties are expected to cooperate fully with the Dispute Resolution Procedures during the arbitration process, e.g. providing all necessary facts and material evidences.

4. Shipping and Delivery

The shipping fee is charged based on the location.

The company will not be responsible for the occasional courier delay.


5. Refund Policy

The company accepts refunds and exchanges on goods that are faulty provided that they are in their original and unused condition, along with the packaging with the goods for faulty verification.

Once the company receives the item being returned, notice will be given to the customer and the evaluation will be conducted within 3 days starting from the day received.

A full refund will be made to the bank account/cheque/monetary form which the customer has provided as quickly as possible after the verification and evaluation process.

If the returned goods do not pass the verification process, the customer will be notified, and the items will be returned to the customer. A delivery fee will be chargeable.

The company reserves the right to reject any return, exchange, refund deemed unfit or unreasonable.


Review as of June 2021